FAQ/Tech Tips

Have a question regarding the operation, maintenance or modification of your snowmobile or ATV? Then this is the place to start. Be sure to bookmark this page and check it regularly, as we will continue to update and expand our FAQ/Tech Tips section.

If you don't find the answer you’re looking for, try our Discussion Forums. If you prefer, you may also email your question to TEAM Industries Motorsports' Customer Support.

Q: WHOM CAN I CONTACT WITH QUESTIONS ABOUT TEAM PRODUCTS?
A: Your local authorized TEAM dealer is your best source of TEAM product information. Use our Dealer Locator to find a dealer near you who can answer your questions face-to-face. You may also submit questions to our online Tech Guy.

Q: HOW DO I BECOME A TEAM DEALER?
A: TEAM products are distributed through Parts Unlimited, Western Powersports and Starting Line Products. If you are a legitimate powersports dealer and do not do business with above distributors, you can fill out a Dealer Application and fax to 218-844-5758.

Q: WHERE CAN I BUY TEAM PRODUCTS IN CANADA?
A: TEAM products are distributed through Kimpex and Maverick Distributing in Canada. You must contact one of these Canadian distributors if you are a Canadian dealer.

Q: CAN I ORDER BY PHONE?
A: TEAM does not accept phone orders. However, you may order TEAM products through any of our authorized dealers. Use our Dealer Locator to find a dealer near you. You may also order TEAM products online in our Product Sections at left.

Q: How do I align my TEAM Rapid Reaction® Clutch?
A: Use the alignment bar recommended for your application. You may order one in our Product Sections at left.

Q: Will other aftermarket products work with the TEAM Rapid Reaction clutch?
A: Recommendations for most models are listed in our Product Section. If you are using modifications other than what TEAM recommends, please contact the manufacturer of the modified parts for clutching recommendations.

Q: What is your Privacy Policy?
A:

Privacy Statement

Collection of your Information
In order for us to conduct business with you we collect the following types of information:
* Identification Information, such as your name, address and phone number.

Protection of Your Information

The information we collect and record is protected by physical, electronic, and procedural measures that comply with federal regulations . Only those employees who need this information to service your account or provide you with products and services are granted access.

Disclosure of Your Information

Your information will not be sold to any organization and will only be shared with those organizations permitted by law. We do not disclose any information about our former customers except as permitted by.

Q: What is your shipping/delivery method?
A: We only ship United Parcel Service. When you place your order, you will have the option of level of service you desire (IE, Next Day Air).

Your order will be shipped within 24 hours of receipt. If there is a backorder, you will be contacted concerning delivery status.

Q: What is your return/refund policy?
A: Our products are provided "as is" and there are no warranties, representations or conditions, expressed or implied, regarding them or any other goods or services provided by TPS. TPS disclaims any implied warranty or condition of merchantability, durability, or fitness for a particular purpose. No representation or other affirmation of fact, including but not limited to oral or written statements regarding performance of the products, shall be deemed to be warranty by TPS. In no event will TPS be liable for incidental, indirect, special, or consequential damages, or any damages whatsoever resulting from loss of use in connection with these products.

Return: Customers may return product for credit when the following procedures are followed: Under no circumstances will any product be accepted or considered for return after 30 days from invoice date.

Please call 218-844-3283 for a return merchandise authorization (RMA). Include a copy of the original invoice and a note containing your name, address, phone number and brief explanation for the return. Returns without this information will be delayed. All returnss are for credit only. No cash or check refunds given. All returned items must be in new condition. Any installed or used items will not be accepted. You may try the item for fitment purposes only. Electronic merchandise or special orders cannot be returned under any circumstance. Only new, uninstalled parts can be returned and are subject to 20 percent restocking fee.